Questions & Answers
Frequently Asked Questions
Everything you need to know about originals, prints, commissions, and how a piece finds its way to you.
Originals & Prints
Are the paintings in the shop originals or reproductions?
Every painting is a one-of-a-kind original. Once an original sells, it's gone for good, but a number of pieces are also available as limited-edition prints.
Are your prints signed and numbered?
Yes. Each print is hand-signed and numbered by the artist, produced on archival fine art paper as part of a limited edition with no reprints once the run is complete.
Can I get a print in a different size than what's listed?
Sometimes. Reach out through the contact page with the piece and size you have in mind, and I'll let you know what's possible.
Commissions
How does the commission process work?
It starts with a conversation about size, palette, and the feeling you'd like the piece to bring into your space. You can share photos of the room, or past work of mine you connect with as a reference. Full details are on the commissions page.
How long does a commission take to complete?
Timelines vary with size and current queue, but most commissions are completed within a few weeks of our initial conversation. I'll give you a specific estimate once we've talked through the scope.
Do you ship finished commissions?
Yes, commissions are carefully packaged and shipped just like originals in the shop. If you're local to Charleston, in-person delivery or pickup can also be arranged.
Shipping & Delivery
How long will my order take to arrive?
Prints are typically produced and shipped within a few business days, arriving shortly after. Originals take a little longer to pack and crate securely. You'll receive a tracking number as soon as your order ships.
Do you ship internationally?
Yes. International shipping is available for both prints and originals. Get in touch for a shipping quote to your location.
How is my artwork packaged?
Prints ship in a protective sleeve with rigid backing to prevent bending. Original paintings are wrapped, cushioned, and boxed individually to travel safely.
Returns & Care
What if my piece arrives damaged?
Contact me right away with a photo of the damage and your order number, and I'll arrange a replacement or refund at no cost to you.
Can I return or exchange a piece?
Because each piece is original or part of a limited edition, all sales are final. Please see our Refund & Returns page for more information. If something isn't right, please reach out.
How do I care for my painting or print?
Keep artwork out of direct sunlight and away from high humidity to preserve color and paper over time. Dust gently with a soft, dry cloth, and avoid glass cleaners or solvents directly on the surface.
Payment & Contact
What payment methods do you accept?
All major credit and debit cards including Apple Pay, Paypal, and Bank transfer are accepted at checkout, processed securely through the site.
I have another question. How do I reach you?
Send a message anytime through the contact page, or email info@chrisfrick.art directly.
Still have a question?
I'm happy to help, whether it's about a specific piece, a commission idea, or an order you've already placed.
Get in Touch